FAQ’s
FREQUENTLY ASKED QUESTIONS
Who does the Beltone Hearing Care Practitioner (HCP) represent?
The Beltone HCP as a part of the EyeCanHear Services Team represents the practice while working with your staff and patients. The HCP is expected to comply with all staff guidelines and policies you have in affect.
Do we offer ear wax removal as a standard procedure?
We do not offer this service; we would refer out to an internist or ENT. Preferably one of your choice that does “not” dispense hearing aids.
How many days per week should I offer my hearing care service?
Based upon your unique patient demographics, your EyeCanHear Integration Manager will build out the schedule to accomodate all qualified patient needs. The objective is to never have a patient have to wait beyond 2-3 weeks for their appointment. EyeCanHear, as a part of its commitment to your practice, will look to expand the service days up to 3-5 days a week as mandates.
Who is responsible for the equipment and on-going maintenance?
The HCP working with your practice will be responsible for ensuring the equipment receives all necessary ongoing maintenance.
Who should have access to the hearing equipment/room?
The HCP will always have access and be responsible for the security of the room and there should be a key in the office as backup in the event the practice needs to gain entry to that room.
Will my staff be appropriately trained to screen my patients?
Yes, prior to offering your Hearing Services, EyeCanHear will conduct staff training at your office to ensure your staff is comfortable in all facets of the screening and the benefits of Sensory Wellness as an expanded clinical benefit to your patients.
How will my patients schedule appointments?
The primary method of scheduling a complete hearing evaluation will be at checkout within your practice. However, should a patient fail to book before leaving they will have other convenient options to schedule. Patients can call your Patient Concierge Hearing Line, or visit your website and asked to be contacted.
Calling the Patient Concierge Hearing Line.
If you are calling the Concierge line for a patient to book an appointment you will need to identify yourself so they are aware of how to conduct the call that they are not actually speaking with a patient.
Who will confirm each day’s appointments?
The Concierge team will contact all patients with an appointment on the day prior to the appointment. The HCP will print out and scan, fax or email the schedule for the next day to the designated person at your practice.
How will our internal marketing campaign be developed?
Your EyeCanHear Integration Manager will present a strategy to your designated manager of our program. At that point, a marketing and communications calendar will be created as a road map for communication. EyeCanHear, as part of its overall service program will designate cooperative dollars to support the effort. Those dollars can be used for direct mail, newsletters, seminars, and other innovative programs to be offered.
What marketing will exist to “advertise” this new service to my patients?
EyeCanHear will complete and offer direct mail, a new hearing website, practice brochures, and in office signage focusing on announcing to your patients that you are now offering Hearing Services for their convenience.
How often should I review the product assortment and price I charge for hearing instruments and related services?
EyeCanHear will always be aware of industry changes as it pertains to pricing in your area and we will be in ongoing communication with the practice.
Who do I call with questions?
Your Practice Integration Manager is the primary point of contact for all needs related to your hearing services program.
